Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
convenient location
helpful service
high pricing
limited dining options
7.2/10
Very good
Rooms
6.8
Location
8.6
Service
7.5
Dining
6.9
Guest reviews
7.2/10
based on 19 reviews
3/5
based on 74 reviews
7.9
7.9/10 based on 3192 reviews
#56 of 67 hotels in Helsinki based on Tripadvisor
Eric
United Kingdom,
June
2024
5.8/10
The hotel had a spacious room with unique features like a jacuzzi and two showers, offering a comfortable and calm stay. However, the unpleasant surrounding area was a downside.
Rooms
8.0
The room was bigger than my apartment, had a jacuzzi, two showers, and a nice view of the central train station, making it much comfortable and calm.
Service
7.0
The staff was very pleasant and obliging, happy to hold luggage, and accommodating with room cleaning times.
Location
5.0
The hotel's location opposite the Railway Station was convenient for travelers, but the overall area was exceedingly unpleasant.
Dining
5.0
The dining options were limited, and the late breakfast starting time was inconvenient for early departures.
Facilities
5.0
The hotel had limited facilities, needing improvements in dining options and area ambiance.
Gerald
United Kingdom,
May
2024
7.2/10
The hotel had brand new furniture showcasing the art nouveau style, although the pricing was steep due to high demand in the city. The room layout with a double bed placed under the headboard made sleeping a bit awkward despite the high ceilings and windows in the bathroom. The location was excellent, perfect for exploring Helsinki and enjoying the vibrant nightlife, although being close to the Central Station made it a bit noisy at times. The dining experience offered assorted fruits but was not up to par with other Scandic properties. Overall, the hotel provided a mix of positives and negatives for a stay in the city center.
Rooms
7.0
The room had a unique layout with new furniture in the art nouveau style. However, the pricing was on the higher side for the city.
Service
9.0
The service was accommodating, allowing me to store my bags and charge my phones conveniently before check-out.
Location
8.0
The hotel's location was excellent for exploring Helsinki and accessing public transportation, although it could get noisy due to its proximity to the Central Station.
Dining
5.0
The dining experience offered only assorted fruits and lacked variety over the days of my stay.
Facilities
7.0
convenient location
high pricing
Colin
United Kingdom,
May
2024
6.8/10
The hotel had a mix of positives and negatives. The rooms, despite being quiet, were not suitable for a family, with creepy and vulgar artwork. Service was excellent, especially when it came to storing luggage. The location was convenient, although some areas needed cleaning. The dining options were varied but not exceptional, with some maintenance issues noted. Facilities were decent overall.
Rooms
5.0
The rooms were quiet but not suitable for a family due to creepy and vulgar artwork.
Service
9.0
The service was excellent, especially with luggage assistance.
Location
7.0
The location was super convenient right next to the Central Station, but cleanliness needed improvement in some areas.
Dining
6.0
The dining options were varied but not exceptional.
Facilities
7.0
Facilities were decent overall.
Robert
United Kingdom,
May
2024
6.4/10
The hotel had both positive and negative aspects. The rooms were extremely hot and stuffy, but very spacious. Despite the dirty looking bedroom carpet and eerie ornaments, the location was super convenient, right next to the Central Station. The dining experience was good with plenty of choices, but the hotel needed a lot of repairs.
Rooms
5.0
The rooms were extremely hot and stuffy but very spacious.
Service
8.0
The service was accommodating; staff were friendly, professional, and helpful.
Location
9.0
The location was super convenient, right next to the Central Station.
Dining
7.0
The dining experience was good with plenty of choices.
Facilities
5.0
The hotel needed a lot of repairs.
Larry
United Kingdom,
April
2024
7.8/10
The hotel's location is incredibly convenient, just across from the central train station and near major attractions. The rooms could use some refurbishment, especially the bathrooms, but the overall stay was pleasant. The service was good, but more assistance with luggage and transportation options could enhance the experience. The dining experience was impressive with a variety of food options, but slightly better service would elevate it further. The facilities were well-maintained, contributing to a satisfying stay.
Rooms
7.0
The rooms had a slightly dated feel and could benefit from refurbishment, especially the bathrooms.
Service
7.0
The service was good overall, but additional support with luggage and transportation would be appreciated.
Location
9.0
The hotel's location is superb, right across from the central train station and close to various attractions.
Dining
8.0
The dining experience was delightful with a range of food options, but the service could have been slightly improved.
Facilities
8.0
The facilities were well-maintained and added to a satisfying stay.
Annie
United Kingdom,
March
2024
7.4/10
My stay at the hotel was a mixed experience. The back rooms were very comfortable and clean, but a bit small and lacking enough seating for a couple. I found the noise levels a little bothersome. The service had its ups and downs, with the desk clerk being quite unwelcoming, but the rest of the staff were extremely helpful and friendly. The fantastic location opposite the main railway station was a definite highlight, granting easy access to all the attractions. The dining experience was good overall, although early breakfast availability was a miss. The facilities were decent but not exceptional.
Rooms
7.0
The back room I stayed in was very comfortable and clean. However, it was a bit small and only had one chair, which was inconvenient for a couple. Also, the room was a little noisy.
Service
7.0
The service provided by the desk clerk was disappointing due to a careless attitude, but the other staff members were extremely helpful and friendly.
Location
9.0
The hotel's location, right opposite the main railway station, was really convenient for exploring the city and being within walking distance of major attractions.
Dining
8.0
The dining experience was good overall. The breakfast offered was substantial and a good start to the day, although early breakfast on Saturdays was not available.
Facilities
6.0
The facilities at the hotel were satisfactory, meeting basic needs but not overly impressive.
Clyde
United States,
March
2024
6.8/10
My stay at this hotel was mixed. The rooms were extremely small, making it hard to move around, but they were surprisingly comfortable and clean. The courtyard view was pleasant, although the small windows and uncomfortable bed were a downside. The service lacked enthusiasm, with staff appearing bored and even hostile when informing us our room wasn't ready. However, the hotel's superb location across from the central Helsinki railway station offered convenient access to various attractions and transport options. The dining experience was poor, with limited breakfast options, but the stunning ballroom ambiance made up for it. The facilities were adequate but not exceptional.
Rooms
7.0
The rooms, though small, were unexpectedly comfortable and clean.
Service
5.0
The service lacked enthusiasm, with staff seeming bored and occasionally hostile.
Location
9.0
The hotel's location directly across from the main railway station was incredibly convenient, offering easy access to the city center.
Dining
7.0
While the breakfast options were limited, the dining experience in the stunning ballroom was a highlight.
Facilities
6.0
The hotel's facilities were basic and functional.
George
United States,
February
2024
8.2/10
Staying at the hotel was like stepping back into the 1960s, with its old classic beauty, but still clean rooms and double windows that kept the traffic noise out. The location couldn't be better, just across from the Central Station in the heart of Helsinki, making it very convenient. The service was friendly and professional, though lacking in languages other than Finnish. The dining experience was excellent, with a nice restaurant offering a variety of options.
Rooms
8.0
The rooms, while maintaining a vintage charm, were clean and comfortable.
Service
7.0
The staff were friendly and professional, though communication in languages other than Finnish was limited.
Location
9.0
The hotel's location directly across from the railway station is fantastic, putting everything within easy walking distance.
Dining
9.0
Dining at the nice restaurant hall offered an excellent experience with a variety of choices.
Facilities
8.0
The facilities provided were in line with expectations.
Judith
United States,
December
2023
7.0/10
Staying at this hotel was a mix of delightful and disappointing experiences. The rooms, with their magnificent old-world heritage charm, featuring towering ceilings and chandeliers, were a sight to behold. However, they tended to get cold, especially in winter, making it a bit uncomfortable. The servicing of the rooms around midday was convenient, but the narrow layout felt a bit cramped at times.
Rooms
7.0
The rooms exuded old-world heritage charm with towering ceilings and chandeliers, but they tended to get cold in winter. The midday servicing was quite convenient, although the narrow layout felt a bit confined.
Service
6.0
The service had its highs and lows. Organizing gluten-free bread for my daughter-in-law was a thoughtful touch, but there were moments of inadequacy, like during breakfast when we felt somewhat unwelcome. The recommendation for the Finnair shuttle to the airport was a helpful tip, but the noise levels in the corridors due to thin walls could be bothersome.
Location
9.0
The hotel's location was perfect for exploring, just near shopping malls and within walking distance of many sights. Being right across the road from the main train and bus stations made travel incredibly convenient.
Dining
7.0
The dining options were a bit limited, especially considering the price paid. However, the serving times at the beautiful and historical restaurant were great, offering a good dining experience overall.
Facilities
6.0
The hotel offered adequate facilities to meet basic needs, but there were some noticeable areas for improvement. The belle epoque style added a touch of elegance to the surroundings.
historic charm
cold rooms
John
United States,
November
2023
8.0/10
The hotel is situated right across from the Helsinki Central Train station, placing it at the heart of the city. While the rooms were clean, they were quite noisy due to street and corridor noises. The service was exceptional, with brilliant and friendly staff. The location couldn't be more convenient, being close to the shopping area and various transportation options. The dining experience, though not up to typical Finnish standards, offered good choices, especially the oven porridge with organic blueberry soup.
Rooms
6.0
The room, although clean, was facing the street side making it almost impossible to sleep due to noise from the street and corridor.
Service
9.0
The staff was brilliant, very helpful, lovely, and friendly.
Location
10.0
The hotel's location is excellent, right opposite the Central Station and in the heart of Helsinki.
Dining
7.0
The dining experience was good, particularly liked the oven porridge with organic blueberry soup.
Facilities
8.0
The hotel boasts a stunning 'ballroom' with plenty of dining choices, providing a good dining experience.
Jennifer
United States,
November
2023
7.2/10
I had a mixed experience at the hotel. While the rooms were beautifully decorated in an early 1900s style and quite spacious, the lack of air conditioning made it uncomfortably warm at times. I appreciated the effort put into the decor, but I wished there were tea and coffee making facilities as well as a TV with more channel options for added comfort.
Rooms
7.0
The rooms exuded a sumptuous charm with fine decor reminiscent of the early 1900s. However, the absence of air conditioning made it slightly uncomfortable, especially during warmer days.
Service
6.0
The service was a bit hit and miss for me. While the staff seemed nice overall, there was a minor hiccup during check-in when my booking wasn't initially found in their system. Despite this, they were quick to rectify the issue and change our room type without any hassle.
Location
9.0
The location was a highlight of my stay. Situated right in downtown Helsinki, the hotel offered easy access to key transport hubs like the railway station and bus station within minutes' reach. The charming historical city center was also a short walk away, enhancing the overall appeal of the area.
Dining
7.0
The dining experience had its ups and downs. The daily breakfast, though delicious and plentiful, felt repetitive with the same offerings each day. Additionally, the prices seemed a bit steep for what was provided, not quite aligning with my budget.
Facilities
7.0
The hotel's facilities were decent overall. However, I felt that there was room for improvement, particularly in offering more varied breakfast options to cater to different preferences.
Convenient Location
Limited Channel Options
Jim
United States,
October
2023
7.2/10
My stay at the hotel was quite a mixed experience. While the room overlooked the Central station square and had a terrible smell in the bathroom, the service was exceptionally friendly and the location was perfect for exploring downtown Helsinki. The dining options offered amazing choices, but the facilities were lacking in some aspects.
Rooms
5.0
My room had a view of the Central station square, but the bathroom had an awful smell. It overlooked walls and air conditioning units of neighboring buildings, making it less than ideal. When booking, I recommend requesting a room with a better view.
Service
9.0
The service was exceptionally friendly, and the staff was aware of loyalty programs like Scandic Friends. They even offered to clean the room at convenient times. Overall, the staff were friendly and nice.
Location
8.0
The hotel's location was convenient, right across from the Central Station and near plenty of shopping opportunities. It's perfect for exploring downtown Helsinki and enjoying the vibrant nightlife.
Dining
8.0
The dining experience was amazing, with plenty of food choices to suit everyone. The breakfast included lots of fresh fruit and great coffee, but could have been better in terms of variety.
Facilities
6.0
The hotel's facilities were decent, but some areas needed refurbishment. The lack of attention to certain aspects affected the overall experience.
Thomas
United Kingdom,
October
2023
8.8/10
I had a fantastic stay at this hotel. The location couldn't be better, just across from the Central Station in the heart of Helsinki. The rooms were spacious, clean, and warm, although a bit too hot when it was freezing outside. The service was incredibly friendly and helpful, making my visit very enjoyable. The dining options were really good, with a nice selection of food. However, the lack of air conditioning in the room during extremely low temperatures was a downside.
Rooms
8.0
The rooms were spacious, clean, and warm, but a bit too hot when it was freezing outside.
Service
9.0
The staff was very friendly and incredibly helpful.
Location
10.0
The hotel is right across from the Central Station, making everything easily accessible in downtown Helsinki.
Dining
8.0
The dining experience was very nice, with a good selection of food.
Facilities
9.0
The hotel offers great facilities.
Matthew
United States,
October
2023
7.6/10
My stay at the hotel was a mixed experience. The rooms were nicely sized with dimming switches for ambience adjustment, but unfortunately, the bathroom was too small and lacked adequate shower tools. Additionally, the bed was uncomfortable. The location, however, was excellent, right in the heart of Helsinki, making it convenient for exploring the city. The service provided by the staff was brilliant; they were very helpful, lovely, and friendly. On the downside, the dining options were underwhelming and the breakfast hours did not cater well to early departures.
Rooms
7.0
The rooms are nicely sized with dimming switches for ambience adjustment.
Service
9.0
The staff were brilliant-very helpful, lovely, and friendly.
Location
9.0
The hotel's location is excellent, right in the heart of Helsinki.
Dining
6.0
The dining experience was okay, with enough options to fill up before leaving the hotel.
Facilities
7.0
The facilities at the hotel were satisfactory.
John
United States,
September
2023
7.2/10
I had a stay at the hotel and here's what I found. The rooms were very nicely furnished with brand new furniture in an art nouveau style, although they are small and not soundproof towards the corridor. The service was a mix of friendly and supportive with some areas for improvement. The location was great right in front of the central station, making travel easy and convenient. The dining experience was a bit basic with room for enhancement. Overall, the facilities were decent with room for improvement.
Rooms
8.0
The rooms are very nicely furnished in an art nouveau style with brand new furniture.
Service
6.0
The service was a mix of friendly and supportive with some aspects needing improvement.
Location
9.0
The location is fantastic, right in front of the central station for easy travel access.
Dining
6.0
The dining experience was a bit basic with room for enhancement.
Facilities
7.0
The facilities were decent with room for improvement.